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Frequently Asked Questions

Below are some of the most frequently asked questions.
If your question is not listed below, please call 330-503-3160 or complete our online Contact Form to have a Customer Service Representative contact you.

Question: What payment methods do you accept?
Answer: We accept Visa and Mastercard using the secure online services of Pay Pal.
A Pay Pal account is not neccessary to use this service.
Question: What method of shipping do you use?
Answer: We will determine the best method to use to ship your order. We ship most orders by way of USPS. If you request a different shipping method, please contact us.
Question: How long does it take before I will receive my order?
Answer: You will receive a confirmation email once your order has been processed and shipped. Usually 3 - 5 business days.

Be sure to check your "junk" or "spam box".

Question: How can I be notified when new products are available?
Answer: If you would like to be notified of new products and other updates, please join our Newsletter. (see bottom left column to join)

Question: What is your return policy?
Answer: UsaRCJets.com will replace merchandise that is determined to be defective, or for any errors made in shipping. All special order returns will have a 25% restocking fee. "All" JTM jets are special orders and Can Not Be Returned or refunded. JTM jets are build to order and can take from 35 days to 120 days to be delivered.
Question: If I sign up to receive the Newsletter or I place an order will my information be shared?
Answer: No. We do not share or sell any customer information. For more information view Our Privacy Policy.

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